VIA VEGA VINEYARD AND WINERY


Terms of Use

 

Privacy

Via Vega respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Via Vega without your consent, except as required by law or to protect Via Vega, its customers, or the public, and then only with partners who share Via Vega commitment to protecting your privacy and data. At any time you may contact Via Vega Winery with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

 

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

 

Credit card refunds

Via Vega processes refunds for the purchased goods to the credit card used at time of purchase upon receiving your returned shipment. Shipping charges will not be refunded for packages returned as undeliverable. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

 

Returns

Via Vega guarantees the quality of all our wines and merchandise. We are committed to your complete satisfaction. If you are ever unhappy with your wine shipment please call us within 30 days at 805.423.2190 or email us at orders@viavega.com. This includes corked bottles, which are the nature of the game.


Wine Club

Members agree to service for a minimum of one year (2 shipments). We communicate via email provided upon membership enrollment. Via Vega will notify members no less than 5 days before processing to allow for any billing or shipping address changes. It is the member responsibility to make any necessary changes to the account or contact Via Vega with changes prior to the processing dates. Cancellations made after processing date will not be refunded. Refunds will not be made for packages returned as undeliverable or refused.


Delivery Policies

Wine sold to you is sold in California and title passes to you, the buyer, in California. The buyer is solely responsible for shipment of wine. We make no representation concerning your legal rights to ship or receive wine into any state outside of California or into any country outside of the United States. In fact, there are certain states and countries that we cannot ship to. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. We ship on non-holiday weekdays only. In the event of extreme temperatures your shipment may be delayed to protect it from heat/cold damage.

Your Page Ti